Terms and Conditions

Please read and accept our terms and conditions before continuing.

Platform Terms of Service

1. General Terms and Platform Purpose

•The platform, hereinafter referred to as 'Paseo Libre,' facilitates the connection between hosts ('Users providing accommodations') and guests ('Users seeking accommodations'). Paseo Libre does not own, operate, manage, or control any of the properties listed on the platform.
•Use of the platform is subject to these Terms and Conditions, our Privacy Policy, and applicable laws. By accessing or using Paseo Libre, users confirm that they have read, understood, and agreed to these terms.
•Paseo Libre reserves the right to modify, suspend, or terminate any aspect of the platform or its services at any time without prior notice. Users will be notified of major updates via email or on-site notifications.

2. Host Responsibilities and Obligations

•Hosts must ensure that all information provided in their listing is accurate, truthful, and up to date, including but not limited to property location, availability, features, and pricing.
•Hosts are responsible for complying with all local, state, and national laws, regulations, and ordinances applicable to their accommodations, including safety and hygiene standards.
•The host guarantees that the property is safe for occupancy and does not pose any health hazards. Necessary certifications, permits, and insurance must be maintained at all times.
•Hosts must honor confirmed reservations. In the event of a host-initiated cancellation, Paseo Libre reserves the right to impose penalties, such as withholding payouts, applying fines, or suspending the listing.
•It is the host's responsibility to resolve guest complaints during their stay. If issues remain unresolved, the platform may intervene at its discretion.

3. Guest Responsibilities and Conduct

•Guests are required to provide accurate and complete personal information during booking, including valid contact and payment details.
•Guests must adhere to the house rules specified by the host, including check-in and check-out times, quiet hours, and any other property-specific requirements.
•Guests are responsible for maintaining the cleanliness and condition of the property during their stay. Any damages caused by the guest will result in charges to the payment method provided at booking.
•Illegal activities, disturbances, or violations of the host's policies are strictly prohibited and may result in immediate eviction, additional charges, and permanent suspension from the platform.
•Guests must report any issues with the property to the host or the platform as soon as they arise to allow for timely resolution.

4. Payment Policies and Fees

•Guests must pay the full amount of their reservation at the time of booking. Payment processing is managed by Paseo Libre and is securely handled through authorized payment gateways.
•Hosts receive payouts within 24-48 hours after guest check-out. Delays may occur for international payments or non-standard payout methods.
•Paseo Libre charges a service fee to both hosts and guests, as outlined in the pricing structure. This fee is non-refundable, even in cases of cancellation or dispute.
•Refunds are processed according to the cancellation policy chosen by the host for their listing. Paseo Libre reserves the right to withhold service fees in cases of guest-initiated cancellations.

5. Cancellation and Refund Policies

•Hosts are required to adhere to the cancellation policy they select for their listing. Frequent cancellations may result in penalties, including removal from the platform.
•Guests canceling a reservation will receive a refund based on the host’s specified cancellation policy. Last-minute cancellations may result in partial or no refund.
•In the case of a host-initiated cancellation, Paseo Libre may compensate the guest using funds from the host's account and apply penalties as outlined in Section 6 (Penalties and Enforcement).

6. Penalties and Enforcement

•Hosts failing to maintain up-to-date availability calendars may be subject to penalties, including fines or commission retention, for inconveniencing guests.
•In cases of property misrepresentation, unsafe conditions, or guest complaints, Paseo Libre reserves the right to conduct inspections, issue warnings, or suspend the listing.
•Guests causing damages to properties or violating policies may face charges equivalent to repair or replacement costs, additional fines, and permanent banning from the platform.

7. Dispute Resolution and Mediation

•All disputes must be reported to Paseo Libre within 48 hours of the incident or stay completion.
•Users involved in disputes are required to provide supporting evidence, such as photos, receipts, or email correspondence, to facilitate resolution.
•Paseo Libre will act as a mediator in disputes and issue a resolution based on the evidence provided. All decisions made by Paseo Libre are final and binding.

8. Data Security and Privacy

•All user data is stored securely, and sensitive information, such as passwords, is encrypted.
•Personal data is used solely for platform operations, including reservations, payments, and dispute resolutions, as outlined in our Privacy Policy.
•Users may manage their data and cookie preferences through account settings. For data deletion or other privacy-related requests, users may contact support via email.

9. Account Creation and Management

•Users are responsible for maintaining the confidentiality of their login credentials. Unauthorized access resulting from user negligence is not the responsibility of Paseo Libre.
•Accounts may be terminated for violations of these terms, fraudulent activity, or conduct deemed harmful to the platform or its users.
•Account termination requests must be submitted via the registered email address and may require identity verification.

10. Content and Listing Guidelines

•Hosts must ensure all content, including images and descriptions, is accurate, lawful, and does not infringe upon third-party rights.
•Paseo Libre reserves the right to remove, edit, or suspend any content or listing that violates these terms or receives negative feedback from users.
•Inactive listings may be deactivated after a certain period to maintain a current and reliable platform.

11. Updates to Terms and Conditions

•Paseo Libre reserves the right to update these terms at any time. Users will be notified of significant changes via email or in-platform notifications.
•Continued use of the platform after notification of updates constitutes acceptance of the revised terms.

12. Liability and Indemnity

•Paseo Libre is not liable for damages, losses, or disputes arising from interactions between users or the use of listed properties.
•Users agree to indemnify Paseo Libre against any claims, damages, or liabilities arising from their actions, including violations of these terms or applicable laws.

Customer Service Terms and Conditions

Please review the following terms that govern our customer support services.

Customer Service Policies

1. Scope of Support

•Our Customer Service team is available to assist with issues related to account management, booking inquiries, disputes, and general platform navigation.
•Support does not cover third-party services, host-specific policies, or disputes outside the platform’s jurisdiction.
•We do not provide legal, financial, or tax advice under any circumstances.

2. Contact Channels

•Users can reach Customer Service via email at support@paseolibre.com, through our in-platform chat feature, or by phone at +1-800-PASEO.
•Support is available Monday to Friday, 9:00 AM to 6:00 PM (local time for Argentina). Emergency issues related to active bookings are supported 24/7.

3. Response Times

•We strive to respond to all inquiries within 24-48 business hours.
•Urgent issues, such as booking failures or guest safety concerns, are prioritized and addressed as quickly as possible.
•Response times may vary during peak seasons or unforeseen circumstances.

4. Dispute Resolution Process

•Users must report disputes or issues within 48 hours of the incident or completion of their stay.
•Our team will gather information from both parties, including evidence such as photos, receipts, and communications.
•A resolution will be issued within 7-10 business days. Decisions made by Customer Service are final and binding, based on the evidence provided.

5. User Behavior During Support

•Users are expected to communicate respectfully with our support team. Abusive language, threats, or harassment will not be tolerated.
•Paseo Libre reserves the right to terminate support interactions if a user violates this policy.
•Repeated violations may result in account suspension or permanent banning from the platform.

6. Refund and Compensation Requests

•Refund requests must align with the host’s cancellation policy and any additional terms outlined in the booking agreement.
•Compensation for issues such as cleanliness, safety, or misrepresentation will be evaluated on a case-by-case basis.
•Users may be required to provide supporting evidence for any claims, and compensation will only be granted if the claim is validated by our team.

7. Privacy During Support

•Any personal information shared with Customer Service will be handled in accordance with our Privacy Policy.
•Support cases are documented for quality assurance and training purposes, but sensitive details are kept confidential.
•Users can request copies of their support case records by contacting support@paseolibre.com.

8. Updates to Customer Service Policies

•Paseo Libre reserves the right to update these policies at any time. Users will be notified of major changes via email or in-platform notifications.
•Continued use of Customer Service after updates constitutes acceptance of the revised policies.

9. Limitation of Liability

•Paseo Libre is not liable for any losses or damages resulting from delays in support response, unresolved disputes, or issues arising from third-party interactions.
•Users agree to indemnify Paseo Libre against any claims related to their actions or the actions of others on the platform.

Reservation Terms and Conditions

Please read and accept these terms before making or managing your reservations.

Reservation Policies

1. Booking Process

•Users must provide accurate personal information during the booking process, including valid payment details.
•A reservation is only confirmed once the full payment or required deposit has been processed successfully.
•Guests will receive a confirmation email with reservation details, including check-in and check-out times, address, and host contact information.

2. Payment Terms

•Full payment or the deposit amount, as specified by the host, is required to confirm a reservation.
•Accepted payment methods include credit cards, debit cards, and other payment gateways as enabled by the platform.
•All payments are processed securely, and payment details are not shared with hosts or third parties.

3. Cancellation and Refund Policy

•Cancellations must be made through the platform and are subject to the host’s cancellation policy.
•Refund eligibility depends on the timing of the cancellation in relation to the check-in date and the host’s terms.
•If a host cancels a reservation, guests will receive a full refund, and alternative accommodations may be offered at no additional cost.

4. Guest Responsibilities

•Guests are responsible for providing accurate contact information for communication during their stay.
•The property must be treated with care, and any damages or rule violations may result in additional charges or penalties.
•Guests must adhere to the check-in and check-out times specified in their reservation or agreed upon with the host.

5. Reservation Modifications

•Modification requests, including date changes or guest count adjustments, must be submitted through the platform and are subject to host approval.
•Additional charges may apply for modifications, depending on the host’s policies and the nature of the request.
•Changes made within 48 hours of check-in are not guaranteed and may incur cancellation fees.

6. No-Show Policy

•Failure to check in on the reserved date without prior notice will be considered a no-show.
•No-shows are not eligible for refunds unless explicitly stated in the host’s cancellation policy.
•The reservation will be canceled, and the property will be made available to other guests.

7. Host Obligations

•Hosts must honor all confirmed reservations and provide the accommodations as described in their listing.
•If a host cannot fulfill a reservation, they must notify the platform immediately, and appropriate measures will be taken to assist the guest.
•Hosts are responsible for maintaining the cleanliness and safety of their properties as per local regulations.

8. Special Requests

•Guests may submit special requests, such as early check-in, late check-out, or additional services, directly through the platform.
•Approval of special requests is at the host’s discretion and may involve additional charges.
•Unapproved requests cannot be guaranteed and are not enforceable under these terms.

9. Dispute Resolution

•Guests and hosts are encouraged to resolve disputes amicably through direct communication.
•If an agreement cannot be reached, users may escalate the issue to Customer Service, which will mediate based on the evidence provided.
•The platform’s decision on disputes is final and binding for both parties.

10. Privacy and Data Use

•Personal information provided during reservations is used solely for processing and managing bookings in compliance with our Privacy Policy.
•Guests’ contact details will only be shared with hosts for reservation-related purposes.

11. Limitation of Liability

•The platform is not liable for incidents that occur during the stay, including property damage, injuries, or disputes between guests and hosts.
•The platform's role is limited to facilitating reservations and providing a medium for dispute resolution.

12. Policy Updates

•These terms may be updated periodically to reflect changes in services or legal requirements.
•Guests will be notified of major updates via email or platform notifications. Continued use of the platform constitutes acceptance of the updated terms.

Payment Terms and Conditions

Please review the terms and conditions governing payment processing on our platform.

Payment Policies

1. General Terms

•All payments made on the platform are subject to these terms and conditions.
•The platform acts as a payment intermediary, facilitating transactions between guests and hosts.
•Payment processing services are provided securely and in compliance with local regulations.
•Funds paid by guests will be managed by the platform through MercadoPago and will remain in custody until withdrawal by the host.

2. Payment Timing

•Guests are charged the total reservation amount or a deposit, as specified by the host, at the time of booking.
•Funds are held in custody by the platform until the guest completes their stay, except in cases of disputes or non-compliance.
•Hosts receive payments after guest checkout, within an established timeframe and subject to platform policies.

3. Custody and Withdrawal of Funds

•The platform charges a commission for each completed reservation, deducted from the host's payment.
•Service fees, if applicable, are shown to guests during the booking process and are non-refundable.
•Any additional fees for currency conversion or international transfers are assumed by the respective party.
•Funds paid by guests will be held in custody through MercadoPago services until the host requests withdrawal.
•The host must provide valid banking information and meet verification requirements established by the platform.
•Withdrawals are subject to standard processing times and may be affected by holidays, open disputes, or additional verifications.

4. Security and Encryption

•All payment transactions are processed through secure and encrypted channels.
•Sensitive payment information is not stored on the platform but is managed by third-party payment processors.
•MercadoPago guarantees transaction security and proper handling of funds.

5. Cancellations and Refunds

•Refunds for cancelled reservations are processed according to the host's cancellation policy.
•In case of cancellation by the host, the guest will receive a full refund.
•Funds in custody will only be released after meeting refund conditions and validation of the cancellation policy.

6. Chargebacks and Disputes

•The platform will investigate all chargeback claims submitted by payment providers.
•Chargebacks related to funds in custody will be handled in collaboration with MercadoPago to ensure fair resolution.
•Parties are advised to resolve disputes directly with the platform before initiating a chargeback.

7. Host Payment Process

•Hosts must provide accurate banking details or payment account information to receive payments.
•Payments to hosts are subject to security verifications to prevent fraud or misrepresentation.
•Hosts can request withdrawal of custodial funds through the platform once guest checkout requirements are met and there are no open disputes.